RESUME OF ALEX JAMES

Cell - 0404898765
Email - extremeterror@hotmail.com
June 2005

EXPERIENCE

September 2001 - August 2002
Company - Burgerking Chatswood
Position - Crew Member (part time)
Duties - Store maintenance and cleaning, food preparation, deliveries, customer service

November 2002 - January 2004
Company - Comusell (Optus supply partner)
Position - Sales Representative
Duties - Cold calling residential market. Representing Optus while marketing Optus Telephone
LDLAR and dialup internet.
Achieving team and individual targets regarding sales made and area penetration.
Training new recruits in product knowledge and sales skills.
Completing paperwork and provisioning customer applications.

January 2004 - June 2004
Company - Diginett Balmain (Authorized 3 & Orange Mobile phone dealer)
Position Sales Representative
Duties - Cold calling business market.
Presenting Orange & 3 business and consumer plans. Demonstrating 3G handsets functionality,
features and benefits.
Cross selling multiple handsets and accessories packs, Completing paperwork and provisioning
customer applications.
Organizing activation and delivery of handsets. Working in store on a part time basis

June 2004 - January 2005
Company 每 Teletech (inbound call center for Telstra internet technical support)
Position - Customer Service Representative
Duties - Providing Technical support for Telstra ADSL & cable customers,
Troubleshooting internet connectivity, email and network disruptions.
Achieving average handling time and quality assurance targets.

January 2005 - June 2005
Company - Diginett Balmain (Authorized 3 & Orange Mobile phone dealer)
Position - Store Manager
Duties - working in store on a fulltime basis
Customer service & sales, meeting store financial goals, ensure store standards are met and followed,
Opening and closing of the store, Daily operation of the store

EDUCATION

2001
TAFE Northern Sydney Institute
Higher School Certificate
Qualification - Certificate
Course No - 8967 Matriculation

2003 August
Graduate Field Manager Program (in-house training provided by Optus)
a 6 week program which covered recruitment, target and goal setting, fieldwork,
Reaching penetration, people management, complaints and cancellations

SKILLS

Experienced in Computer troubleshooting/using - internet setup, OS setup of Linux and Win XX
Experienced in sales and customer service with a proven track record
Ability to work as a team, Friendly to other employees
Good communication skills

HOBBIES

Online gaming - Counter-strike, Snooker, Audio collecting (mp3)

REFERENCES

Rod Davis
Comusell Field Manager
Cell - 0415 684201

Scott McCoy
Comusell State Manager
Cell - 0424208437

Adrian Fiorenza
Director of Diginett
PHONE - 0298182733

Shaun Carroll
Teletech Team Leader
0411814570

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